Generator FAQ

The generator safety switch keeps tripping.

Possible Cause 1.

If a generator is equipped with a safety switch and the MEN (Main Earth-Nuetral) link has not been disconnected, the safety switch will trip once the Victron interacts with it. This occurs because a MEN link is already present in the SkyBox, and an installation can only contain one MEN link.

Solution: Remove the MEN link from the generator - this must be done by a qualified electrician, and once removed, the generator should not be used for other purposes until it is reinstalled.

Possible Cause 2.

The SkyBox is overloading the generator; this is more unlikely than solution one, but it is possible if the generator is small.

Solution: Lower the input current limit via the Victron settings screen

My generator isn't starting automatically.

Generator Checks:

1. Is the generator set to AUTO
2. Is the generator 2-wire auto start cable connected correctly
3. Does the gen start manually

If all of the above is correct, check the inverter settings

Victron > Remote Console > Settings > Generator Start/Stop

1. Auto-Start functionality > ON
2. Settings > Conditions > SOC > Enabled

Safety switch keeps tripping

Questions to ask:

1. Does the generator trip if plugged into something other than the SkyBox?
   1. Yes: Issue is with the gen
   2. No: Q2
2. Does the gen trip if all SkyBox circuit breakers are in the OFF position
   1. Yes: The issue will be in the writing connecting the gen to the SkyBox
   2. No: Starting with the GEN Main Switch, start turning breakers on
3. Gen tripped with GEN Main Switch > Site Visit Required