Black Out Protection

A few things to note with blackout protection that may help answer some questions.

1. Blackout protection is automatic, it does not have a switch
2. If there is no solar power connected directly into the inverter, the battery will not charge from the sun - meaning once the battery is dead, the blackout protection is also dead
3. Black out protection doesn't always cover all the circuits, see below for en explanation

Q. My inverter has turned off

A. It is likely the battery has gone flat, if you do not have solar panels connected directly to the inverter, you will need to wait for grid power to return

Q. My inverter is ON but I have no power

A. The inverter might be overloading; try turning off as many appliances as possible and once the power returns, you can turn things back on slowly

Q. Do I have blackout protection?

A. Your switchboard will have a circuit breaker called EPS Main Switch, if you don't have this, you don't have blackout protection

Q. I have solar connected to the inverter, but my system is still OFF

A. The battery might have gone into low SOC protection mode. This would benefit from a system reset with the solar panels turned on to re-enable the batteries' charging.

Q. Only some circuits are working, and some aren't working.

A. Blackout protection only sometimes covers all circuits, it depends on the type you have and how many phases you have.

Single Phase Inverter

Full Home protection will cover an entire phase

Partial will cover selected circuits in a single phase

Three Phase

Full Home protection will cover all phases

Partial will cover selected circuits over three phases

To check your inverter type, contact us

Q. My power turns on and then turns off again during a blackout

A. This behaviour is systematic of blackout protection overloading, turn off all appliances (including hot water and water pumps) and let the power come back on. Turns appliances back on slowly until it's working or trips again